Gambling Help Line Services

Primary and back-up Toll-Free Help Line services are available 24/7 for gambling and immediate crisis intervention. Callers receive convenient and clinically appropriate referrals sensitive to geographic, demographic, multi-lingual and multi-cultural needs.

Call to Change Case Management Services
Call to Change is an enhanced case management/relapse prevention support program for gamblers. BDA’s Call to Change program is designed to provide gamblers with additional support beyond the initial assessment, crisis management and referral offered through a traditional help line.

A significant percentage of clients who call gambling help lines are not able to attend self-help group meetings or counseling sessions for financial or geographic reasons. For these clients, initial efforts to change their gambling behavior may fail due to lack of external support for their efforts. In addition, many individuals who are motivated to change their gambling behavior and commit to a recovery program may benefit from additional support in their early efforts to maintain abstinence from gambling.

Innovative Help Line Services
• Managing Self-Exclusion Enrollees – BDA offers a structured case management program that provides support and follow-up to gamblers who self-exclude themselves from casinos.
• “Strengthening Resolve” Reducing Risks for New Casino Employees – Incidence of gambling increases for the first two years of employment. This program includes a confidential 24-hour help line, case management and counseling for this population. It also includes education and awareness mailings to all new employees for the first two years.
• Casino On Call Counselors – Masters level counselors are available for dispatch to assess, stabilize and intervene with gamblers in crisis at a casino.

Counselor and Gaming Industry Training

Customized Training for Treatment Professionals
BDA’s highly rated training curriculum is designed to increase treatment provider capabilities for entry-level practitioners and experienced counselors.
Training for Gaming Industry Professionals
BDA offers interactive management, supervisory and employee training to help raise awareness of responsible gaming initiatives and the nature of gambling.
Training for First Responders
BDA offers training to recognize the signs and symptoms of gambling for paramedics, 911 and 311 staff, police, emergency room staff, suicide hot line workers and shelter crisis workers to ensure that appropriate level of care is provided.