Customization had become a significant focus at BDA. We became a leader in the development of Social Media Disturbing Content Resilience Training and Programming, First Responder Assistance Programs, and Return to Work Services for employees on leave of absence.
BDA has been committed to increasing accessibility & service delivery models to reflect the changing needs of our customers. Since 2010, BDA has developed live chat, text messaging, mobile applications and online real-time reporting. In recognition of our advances in the treatment and support of problem gamblers and affected others, the State of California awarded BDA the 2014 Office of Problem Gambling Innovative Treatment Provider.
BDA's drug testing management services began providing interactive training to employees and supervisors in recognition of the latest federal rules and regulations. BDA continued to expand its offerings in the area of employee screening by adding background check services.
BDA’s presence in the EAP field continued to grow, reaching retail, transportation, regulated industries, banking, health care, technology and manufacturing industries. Our work in the benefit and insurance market also increased resulting in partnering with some of the country’s top life insurance and LTD carriers. BDA integrated work/life programs into their EAP service model as well as refining case management services. As many larger EAPs began implementing call center business models, BDA made a strategic operational decision to continue its customized comprehensive case management approach, in accordance with the Employee Assistance Program Association (EAPA) professional standards and guidelines.
BDA gained valuable experience developing customized problem gambling helplines covering more than 1/3 of the U.S. population. BDA continued to expand its nationally recognized clinical training capabilities beyond the 30 hour Problem & Compulsive Gambling Counselor (PCGC) Certification series to cover specialized topics relevant to the treatment of problem gamblers, concerned family members and significant others.
BDA was one of the first EAP providers to pair its services with other employee benefit and insurance products, including disability insurance. Insurance companies have led the way in integrating clinical support services into non-traditional areas and BDA was a lead participant in these efforts. In 1993, in an effort to prevent physical and behavioral problems from growing out of control and to decrease the number of disability claims filed, BDA partnered with CNA Special Risks to offer EAP Consortium Services to employers covered by the company’s disability insurance program. This partnership grew to include integration of Beneficiary Assist Program Services within company’s Accidental Death & Dismemberment and Life Insurance Programs. The program was designed to assist those claimants on long-term disability.
Since 1995, BDA has provided services for Problem and Compulsive Gambling. BDA has provided a wide range of problem and compulsive gambling services, including provider assessment, network development and training, industry education and training, public awareness efforts, statewide inventory of available treatment resources, assessment and identification of provider qualification criteria and training needs, assessment of service provision and capabilities, development of treatment monitoring mechanisms, and, since 1996, has designed and operated statewide Problem Gambling Helplines.
BDA's workplace safety and counseling services continued to expand by offering full-service, integrated drug testing services including Medical Review Officer (MRO) services, Pre-employment, For Cause and Random Testing services, Supervisory Training and Policy review. BDA provided comprehensive drug testing management services to wide range of companies, unions, associations, government agencies and municipalities.
After leaving federal service, Peter B. Bensinger & Robert L. DuPont, M.D. decided to create a company focused on drug and alcohol abuse in the workplace. Their expertise in leading both the Drug Enforcement Administration (DEA) and National Institute on Drug Abuse (NIDA) provided Fortune 500 companies and government agencies with the confidence needed to develop & implement drug and alcohol policies & protocols that were clearly needed in view of the rise in drug related incidents and accidents in the workplace.
During the 1980’s, BDA consulted with employers to address specific problems they faced in the workplace, and with government regulations regarding safety sensitive positions. When the U.S. Department of Transportation (DOT) issued rules mandating alcohol and drug testing to achieve drug-free workplaces, BDA consulted with public and private organizations, including public utilities, airlines, railroad, public transportation, maritime, nuclear power, manufacturing, shipbuilding, and telecommunications.
BDA provided drug and alcohol training and consultation to numerous government agencies including the U.S. Department of Transportation, U.S. Department of Justice, Federal Aviation Administration, U.S. Custom Services, U.S. Department of the Treasury/Bureau of Alcohol, Tobacco and Firearms, Los Alamos National Laboratory, Illinois Department of Alcoholism and Substance Abuse, Illinois Department of Transportation and Illinois State Police, and was selected to provide all of the supervisory and employee drug free workplace training to 13,000 supervisors and government-regulated drivers of the U.S. Postal Service from coast to coast.
BDA developed its Employee Assistance Programs (EAP) in response to companies that were interested in supporting employees that were experiencing a wide range of personal problems that could affect work performance. The EAP became a centerpiece of company initiatives to increase the safety, health, and productivity in the workplace by helping to solve employee personal problems.
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