Problem Gambling
Bensinger, DuPont & Associates (BDA) understands the complexity
of gambling issues. This knowledge is based on our expertise in
working with gamblers and the gaming industry, government agencies
and public policy coalitions.
BDA provides specific services to private and government organizations
concerned with offering help to gamblers:
Gambling Help Line Services
-
Call to Change Case Management Services
-
Innovative Help Line Services
Counselor and Gaming Industry
Training
Research and Statistical
Analysis
Customized Program and
Policy Development
Gambling Help Line Services
Primary and back-up Toll-Free Help Line services are available
24/7 for gambling and immediate crisis intervention. Callers receive
convenient and clinically appropriate referrals sensitive to geographic,
demographic, multi-lingual and multi-cultural needs.
Call to Change Case Management Services
Call to Change is an enhanced case management/relapse prevention
support program for gamblers. BDA’s Call to Change program
is designed to provide gamblers with additional support beyond
the initial assessment, crisis management and referral offered
through a traditional help line.
A significant percentage of clients who call gambling help lines
are not able to attend self-help group meetings or counseling
sessions for financial or geographic reasons. For these clients,
initial efforts to change their gambling behavior may fail due
to lack of external support for their efforts. In addition, many
individuals who are motivated to change their gambling behavior
and commit to a recovery program may benefit from additional support
in their early efforts to maintain abstinence from gambling.
Innovative Help Line Services
• Managing Self-Exclusion Enrollees – BDA offers a
structured case management program that provides support and follow-up
to gamblers who self-exclude themselves from casinos.
• “Strengthening Resolve” Reducing Risks for
New Casino Employees – The incidence of gambling increases
in new casino workers for the first two years of employment. This
program includes a confidential 24-hour help line, case management
and counseling for this population. It also includes education
and awareness mailings to all new employees for the first two
years.
• Casino On-Call Counselors – Masters level counselors
are available for dispatch to assess, stabilize and intervene
with gamblers in crisis at a casino.
BACK TO TOP
Counselor and Gaming Industry Training
Customized Training for Treatment Professionals
BDA’s highly rated training curriculum is designed to increase
treatment provider capabilities for entry-level practitioners
and experienced counselors.
Training for Gaming Industry Professionals
BDA offers interactive management, supervisory and employee training
to help raise awareness of responsible gaming initiatives and
the nature of gambling.
Training for First Responders
BDA offers training to recognize the signs and symptoms of gambling
for paramedics, 911 and 311 staff, police, emergency room staff,
suicide hot line workers and shelter crisis workers to ensure
that appropriate care is provided.
BACK TO TOP
Research and Statistical Analysis
Comprehensive information gathering and reporting services
are available to monitor and measure program activity, Help Line
utilization, demographic information, gaming frequency and preferences.
Specific research studies available to evaluate:
• Patron knowledge of responsible gaming
• Impact of a new casino opening on the incidence of gambling
in a given area
• Needs of minority help line callers
BACK TO TOP
Program and Policy Development Consultations
Count on BDA’s experience for expert review of regulatory
requirements, treatment resource identification and assessment
of responsible gaming public awareness initiatives.
To learn more about BDA products and services, please submit
the
Prospective Customer Interest Form.
BACK TO TOP |
