Employee Orientation and Supervisory Training

Toll Free Help Line
Instant access to our expert professionals means that callers never have to put their problems or questions on hold. Confidential and accessible – our counselors are available at any time, 24 hours a day, seven days a week via BDA’s toll free Help Line. When someone realizes they have a problem, they want help now! All calls – crisis as well as non-urgent calls – are answered by the live voice of a clinician qualified to provide clinical assessment, diagnosis, counseling, WorkLife consultation, referral and crisis intervention services. No call is ever sent to an automated system.

Referral Services
Thousands of qualified referral resources are available through the BDA Nationwide Provider Network. If an outside referral is needed, a wide variety of factors are considered, including quality of care, geographical access, support services, cost, follow-up and preferred provider guidelines, as well as cultural, ethnic and gender concerns.

WorkLifeServices
BDA’s WorkLife Services meet special needs not covered under other traditional benefit plans, including those specifically developed in response to the needs of working parents and caregivers, and employees and family members dealing with financial and legal problems. BDA counselors help employees and family members become better informed on how to access available resources that will work for them. Ask about our WorkLife Services, including access to our national network of attorneys and financial advisors immediately accessible for consultation, via BDA’s Employee Assistance Program Help Line.

In-Person Counseling
Experienced counselors are available to conduct comprehensive, face-to-face assessments and counseling sessions to help with individual, couples and family therapy, assisting employees and/or family members with problem identification, analysis and solution. Our counselors are dedicated to helping solve problems for individuals and family members.

Follow-up and Case Management
With each individual, BDA counselors’ follow-up as long as appropriate to achieve long-term problem resolution and to promote successful outcomes for employees and family members.

Program Promotion
BDA works closely with client-organizations in promoting the use of the EAP – including providing eye catching posters, wallet cards, newsletters and brochures to increase employee awareness and utilization of services.

Wellness Workshops
BDA recognizes that prevention and wellness promotion are vital. With the development of your EAP, you may select workshop programs tailored to your own needs, or select from a list of popular wellness workshops, such as stress management, team-building, conflict resolution, parenting, elder-care, violence/rage prevention, and smoking cessation.

Critical Incident Debriefing
Counseling teams are available 24 hours a day to provide on-site trauma counseling for any sudden tragedy such as occupational accidents, sudden deaths or natural disasters. Our experienced teams offer support and guidance for employees and their family members, supervisors, and employers during extremely stressful and catastrophic times.

Management Consultation
Every BDA Employee Assistance Program includes management consultation and policy and procedural guideline development. Drafting an EAP policy takes into consideration reference to existing organizational policies and procedures, and a variety of factors unique to each workplace environment and philosophy.

Organizational Assistance/Change Management
Reaction to change from such things as restructuring, mergers, downsizing, or business growth can cause human and financial loss in the workplace. The ever-increasing awareness by employers of the negative effects organizational change poses to the workplace has led to implementation of more and more programs developed to help organizations successfully manage change initiatives indicative of rapidly changing business climates.

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