When employees and family members seek employee assistance services they first speak with professional counselors who conduct a telephone-based assessment to provide support and help determine the most appropriate level of service. Over the course of the EAP relationship, our counselors collect a variety of data sets that are then analyzed and shared with its customers in the form of quarterly and annual utilization reports. The data for this paper was taken from a cumulative report of 24,000 EAP participants. All identifiable information has been removed to preserve confidentiality.
For this study, we examined the data from employees reporting declines in work performance due to stress. These records were analyzed to determine whether or not declines in work performance differed by gender and age. We also examined results for this group following participation in the EAP.